Mermaid Sweetheart Sweep Train Red Satin Prom Dress

Please select your favorite colors according to the actual color charts below. Please kindly make sure that you choose the correct color number from the correct fabric color charts. Please also kindly allow the tiny color differences caused by different fabric and monitor condition. Enjoy your shopping!

Chiffon:

Taffeta:

Satin:

Elastic Satin:

Tulle:

Organza:

Omber Color:

Spandex:

Sequin:

Perfect-fitting Dress shows your Charming Figure! Perfect-fitting dress starts with correct measurements. Before custom-made your own dress, we recommend you to find a professional local tailor who can help you measure accurately. And, we need the measurements below and how to take them correctly.
Please DO NOT measure yourself alone!

Delivery Time

Rush order: within within 20 days or even earlier, shipping cost is $45.00 extra more.
Normal time: Within 30 days (From May to Dec)

Around 30-35 days (From Jan to April), it's busy season, so produce time will be a little long.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

Freight

Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.

Tracking Your Order

You can check your order information at this link.

We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.

Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com

International Delivery Policies (Ship Worldwide)

For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.

Specific Policies for Our Items

Order Cancellation
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.

Cancellation Policy

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email  for help.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.

Exchange

1. Contact us within 7 days after you receive the items. 

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.

Return

All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!If it is because of your reasons, you need to take some responsibility.Hope you can understand.

For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.

For accessories, we do not accept return. Please note accessories are final sale.

We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.

Please carefully follow our guide: 

1. Contact us within 2 days after you receive the items. 

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. 

3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.